Jambo Feriepark A/S
Here are our general conditions. When you book with Jambo Feriepark A/S, you accept our terms and conditions. If you want to read our personal data policy, click here.
You can book a stay at Jambo Feriepark by telephone, per e-mail and on jambo.dk. All prices are stated in Danish kroner including 25% Danish VAT. We invoice the price applicable at the time of the order. The stated prices on jambo.dk may be adjusted without notice in connection with price changes from suppliers, errors and the like. Jambo Feriepark A/S reserves the right for possible printing errors, currency and tax changes and Force Majeure.
Jambo Feriepark A/S offers payment via the following credit cards: VISA/Dankort, Mastercard, Maestro, Diners Club (DK) and American Express. When you have completed your booking, the amount will be deducted from your account by NETS. Jambo Feriepark A/S can never withdraw a larger amount than you approve when ordering. Data that you enter in connection with a purchase at Jambo Feriepark A/S is encrypted. Only NETS can read your credit card data. Neither Jambo Feriepark A/S nor third parties have access to this data. If you do not wish to pay by credit card, you cannot book online. Instead, contact Jambo Feriepark A/S at phone or e-mail.
When you have completed your booking, we will send you a receipt and a booking confirmation per e-mail. If you do not receive e-mail from us, please check your spam in your mail If you have booked a luxury caravan or luxury cabin, you will receive a rental contract. On receipt of the booking confirmation, we ask you to check that all information matches your booking.
Right of withdrawal and refund
Jambo Feriepark A/S provides a 14-day right of cancellation on bookings made more than 28 days before arrival, even if the sale of overnight accommodation (e.g. camping, cabins) is not covered by the Consumer Contracts Act’s rules on the right of cancellation. According to § 18, subsection 2, no. 12, services in the form of accommodation are exempt. After the right of withdrawal expires, Jambo Feriepark A/S will not refund the amount paid in the event of cancellation if cancellation protection has not been purchased.
Buy a cancellation protection
You have the option to purchase cancellation protection. The price for the cancellation protection depends on the unit category and is paid per booked unit. It must be ordered at the same time as the stay. For the purchase of cancellation protection covers:
In case of illness:
- The protection applies until 12 the day before arrival.
- You will be refunded the full amount, excluding the amount for cancellation protection, on presentation of a medical certificate.
- If you have booked several units, the cancellation protection only applies to the unit where the ill person was supposed to stay overnight.
Other cancellations (not illness):
- If canceled more than 60 days before arrival, Jambo Feriepark A/S will refund the full amount minus the amount for cancellation protection and an administration fee of DKK 500.
- In case of cancellation 60-30 days before arrival, you will be refunded 50% of the amount for the stay minus the amount for cancellation protection
- Cancellation less than 30 days before arrival results in no refund.
Complaints and appeals
If errors and omissions occur during your stay, you must immediately report it to Jambo Feriepark A/S in person, by telephone or by mail. mail. Jambo Feriepark A/S will always try to find a good solution for both sides
If we cannot agree on a solution, you can read more about your appeal options at https://forbrug.dk/. If you are resident in another EU country, you can submit a complaint to the European Commission’s online complaints portal at https://ec.europa.eu/consumers/odr/.
In the event of disagreement, Danish legislation applies, and disputes must be settled according to Danish law. Jurisdiction is the Court in Hjørring.
The terms and conditions have been updated on 1 March 2023.